Frequently Asked Questions
How long does it take to ship?
Once payment is received most items are shipped within 2 to 4 business days (excluding weekends and holidays). During the holidays shipment times can take up to 5 business days to process.
Where is my package?
Once your order has shipped you will be emailed a tracking number, please make sure your email address is valid just in case there is a problem with your order.
Do you accept returns or exchanges?
Due to the personal nature of our products, we do not offer refunds or exchanges. If for whatever reason you experience a problem with your order or are unsatisfied, please send us a message at email@example.com and we will be happy to help you resolve the issue.
What happens if my package is stolen?
After the package is out of our hands we are trusting the carrier and the address provided is a secure area safe for delivery. USPS insurance does NOT cover stolen packages that were stolen after delivery. It only covers items that were damaged during shipping.
Do you ship internationally?
No. Currently we only ship within the USA.
Do you wholesale?
We are currently accepting wholesale orders! Please email us at firstname.lastname@example.org for more information.
My bath bomb package has a hole in it, did it break in the box while shipping?
Don't worry your bath bomb is fine, we placed the hole in the front of the package so you can smell the bath bomb while its in its packaging. Your bath bomb should still perform as designed.